I feel like I've been transported back to the 1980s but without any of the fun.
It's disquieting – and it's annoying to realise how much I rely on being connected to the rest of the world.
Yesterday, I had to cancel an interview for my podcast with someone I was really excited to interview (don't worry, we've rescheduled because she was absolutely delightful and very understanding).
Today, I had to reschedule a coaching call with one of my clients.
It's incredibly frustrating, especially when you run a business that relies upon being online.
And the most frustrating thing of all? The total lack of contact or updates from the broadband company.
Today's short, and late, email is simply to deliver one simple piece of advice that could repair relationships and stop problems before they start:
Keep your clients in the loop.
If you make a mistake, people will forgive you, especially if you put it right. If you make a mistake and then disappear, you'll be considered a douchecanoe.
I now consider my broadband provider to be run by douchecanoes.
All they had to do was explain the situation and keep me updated: what's the problem? When can I expect the service I'm paying for to resume? How are they going to compensate me for the entire day I've been without the internet?
Whatever your business, contact your clients often – especially if they're waiting for something.
Like my book. Over the past few weeks, I've been in regular touch with all the lovely people who've pre-ordered my book to let them know where we are.
I know not all my emails always get through, so I've also been putting the word out on my podcast and my YouTube channel, too.
Keep people informed and they'll love you for it.
p.s. being offline isn't all bad – I've got a lot done today. Just not exactly what I had planned. And now I'm working from a delightful coffee shop drinking the best mint tea I've had in a while.
p.p.s. a pile of boxes awaits me when I get home – yep, my books have finally arrived! Watch this space for an over-excited unboxing video and if you pre-ordered a copy, it'll be with you early next week. Hurrah!
p.p.p.s. Not got your copy yet? You can order it below. ⬇⬇⬇
If you want to learn more about how to write, self-publish, and market a book for your business, snaffle yourself a copy of How The Hell Do You Write A Book? Then check out the blog and podcast for more articles and guides. If you want a little (or a lot) more help, find out how you can work with me.
Vicky Fraser is the founder of Moxie Books and author of How The Hell Do You Write A Book and Business For Superheroes. She helps business owners write life-changing books, connect with readers and new customers, and grow their businesses. When she's not doing that, she's hanging from a trapeze by her feet.
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